Learning Architecture
Sara was able to very quickly enter into our culture and understand this is what this team really wants to provide from their heart for people.
Our team's experience working with Sara was one of such support, such concrete practical help, and such creativity that it allowed us actually to transform this vague and nebulous idea that we had into something real and concrete.
So, what's the story?
How it all began ...
This East Coast hospital’s hospice organization frontline staff saw needs that troubled them: Their family hospice caregivers were emotionally unprepared for what was ahead of them; had a hard time making the conceptual transition from curative to comfort care; and needed support not just in taking care of loved one, but also of themselves.
How we worked together ...
We started by conducting depth interviews with hospice caregivers who weren’t at peace with how things had gone in their loved one’s hospice care, as well as with some who had found their hospice experience a positive one, albeit during a terrible time.
We learned what would have made the difference. We then devised a unified, accessible, and compelling set of interventions that put caregivers in the driver’s seat to stay in better touch with how they were feeling and managing, what their emerging questions were, and what support they needed to ask for.
What it led to ...
We created and designed “The Caregiver’s Compass,” a large refrigerator magnet that helped family caregivers continue to internalize the unfamiliar model that hospice may represent; identity their own needs for self-care; and learn to draw on real help from both their personal networks and hospice staff.
What this could mean for you
If you’re searching for a way to embody the solution to your audience’s unmet need, let’s talk!
See some of our other client engagements
Experience Design for Spiritual Growth in Addiction Recovery
The Result:
A year-long suite of patient-driven activities that put the person in recovery in the driver's seat.
Learning Architecture for Addressing Manufacturing Staff Social Skill Gaps
>>
For a well-known manufacturing plant, instituted a mentoring and coaching program that would honor, and use as assets, the values of two distinct generational work cultures.
Addressing Grief in the Workplace
>> The Result:
Frontline staff improved skills in being with clients who were grieving even as they were experiencing their own grief.
They created specific ways to teach their co-workers what they had learned as well as more compassionate workplace practices and policies.
They created specific ways to teach their co-workers what they had learned as well as more compassionate workplace practices and policies.
Qualitative Analysis of Family Experience of Hospice Services
>> More Consistent Service Quality
More objective understandings of the patient-family experience to precisely tailor service improvements.
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