Dr. Schneider steeped herself in our culture. A very, very different way of approaching consultation.
She has created a felt experience that transforms our patients.
For a suite of vertically integrated residential and outpatient addiction recovery facilities based in the Houston area. They’d seen what we’d done with THE HUMAN JOURNEY® and wanted us to bring active engagement, psychospiritual learning, and total experience design to their work with people recovering from addiction. The result: The Pilgrimage, a major program of weekly group and individual invitations into experiences that gives patients lifelong practices to maintain their recovery.
Engaged by a conscientious director of a medium-sized hospice who doubted whether every patient and family got her hospice’s best care, we conducted depth interviews with staff members and surviving family members who had regrets about their loved one’s last days.
From our analysis and reporting, we developed and conducted trainings to address organizational communication needs and and a staff and volunteer strategic retreat to surface and reflect on family member perspectives and to plan for a patient- and family-focused, and increasingly culturally competent, future of care.